Our commitment: 100% satisfied
Was your package damaged?
The carrier was rough with your package, and it arrived damaged along with its contents. No worries, contact us and we will reprint for free your order.
Haven't received your order?
You have not received your order even though the tracking indicates that it has been delivered. Contact us and we will do the necessary to find your package or reprint your order for free.
Disappointed with your photo album?
This is your first order, and you are disappointed with it. Did you notice ink marks? a scratch? an error in the order of your pages? Do you think we made a mistake? You have 30 days to share your disappointment with us and we will offer you a suitable solution after checking for the problem that occurred.
Problem with the content in your album?
The content you previously created doesn't match what was printed. We will reprint your photo album as soon as possible for free.
Commitment at the heart of our photo service
Your satisfaction is the top priority of the entire FlexiLivre team. We strive to make the photo books you envision become more than memories. You will receive high-quality works at home, resulting from a selection of the best products, papers, and printing techniques to meet your needs.
Memorable photo albums
From the composition of your first book, we support you in creating beautiful objects that showcase your emotions and experiences.
Because we know how important each book is for the creator as well as for the recipient, no obstacles should affect your satisfaction. So if anything does not go as planned, we respond quickly so that your memories maintain their intensity.
Quality commitment: from the creation to the delivery of your photo books
Throughout the production process, we do everything we can to make you happy to design and receive unique and personalized albums.
We are committed to continuous improvement to ensure that each step in the creation of a photo book is as simple as it is effective.
Your feedback and comments over many years have allowed us to better meet your desires. Thanks to you, we can offer a very high level of satisfaction and, most importantly, maintain it over the years.
Making photo book creation easy for you
FlexiLivre has developed an interface that saves you time, easily selects your best photos, and arranges them for a striking outcome.
We make sure you don't grow tired during the album design stage. Thus, fully concentrated, you can easily review your photo book before telling us to start printing.
The algorithms we have developed also help you by, for instance, detecting lower-quality images. The more albums we print, the more efficient our tools become to save you time and enable you to compose pages sometimes worthy of great photographers.
Partners selected for their professionalism
We have assembled very efficient work teams and established trustful relationships in the photographic industry. To maintain an artisanal level of quality while printing at high quality requires strong human connections.
Our printer, located in Hauts-de-France, shares our values and commitment to deliver albums at the best possible quality-price ratio, with papers and inks selected according to longevity criteria on the one hand, and environmental protection on the other.
Strong and quickly delivered packages
Whether it's your vacation photos, images of your family celebrations, or scenes from an event you wish to immortalize, it is essential for us to create and deliver your albums in record time. Never at the expense of quality!
For this reason, we have chosen delivery methods that are consistent with the standards of our offer. Since we take great care in making beautiful photo books with you, they must arrive in good condition, well-packaged, and well-protected.
We are fully aware of the magic of the moment when you receive your photo package sent by FlexiLivre. To the impatience, sometimes a small dose of worry is added. We do our utmost to associate our brand with serenity as well as with quality.
And if despite all our efforts, you are not satisfied, we will find a solution so that you regain satisfaction: free reprinting of your order if the package was damaged, if you notice a manufacturing defect, or if you have not received your book.