Menu
Account

I still haven't received my order

First, make sure that your order has indeed been sent. We sent you an email automatically when your package was dispatched. If you haven't received this email, go to your account, in the "My Orders" section. There you will find your order, and you will be able to see if it has been sent.


If your package has been sent, you can track it online on the carrier's website (La Poste, Chronopost, TNT, ...).

If you notice an unexplained delay, don't hesitate to contact us so we can take action directly with the carrier: contact us


If your package has not yet been sent, this means that we are behind on printing your order.

In most cases, this happens when we detect a manufacturing defect at the time of shipment. We then reprint your order.


In any case, don't hesitate to contact us so we can assist you as best we can.