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A problem with my order

The ordering process is automated and well-honed at FlexiLivre.


Here's how it works:

  1. You confirm your order
  2. Quality criteria are checked by our algorithm to avoid human errors (an incomplete title, a missing photo, etc.)
  3. We send your photo book to our production workshop
  4. It is processed within a few days and then packaged to be sent to your home
  5. It is handed over to the carrier who gives us a parcel number.


If you encounter a problem, please contact our customer service by specifying your order number. We will respond within less than 6 business hours.